D. No: 2-24/1/p-8f/a/1, New Pragati Nagar, Kammaguda, Hyderabad - 501510
RACINE PHARMACEUTICALS PVT. LTD.
D. No : 2-24/1/p-8f/a/1, Street No 1, New Pragati Nagar,
Kammaguda, Turkayamjal, Rangareddy District,
Hyderabad-501510
Kammaguda, Turkayamjal, Rangareddy District,
Hyderabad-501510
Refund & Return Policy
At Racine Pharma, we are committed to maintaining the highest standards of product quality and safety. Due to the nature of pharmaceutical products, returns and refunds are governed by strict quality and regulatory guidelines.
1. No Return on Opened Products
- Pharmaceutical products once sold and opened cannot be returned or refunded
- This is to ensure patient safety and product integrity
2. Eligible Conditions for Return / Refund
- Product received is damaged, defective, or leaked
- Wrong product delivered
- Product expired at the time of delivery
- Verified manufacturing defect
3. Reporting Timeline
Any issue must be reported within 48 hours of delivery. Requests after this may not be accepted.
4. Verification Process
- Product images
- Batch number details
- Invoice copy
- QR code verification (if applicable)
5. Refund / Replacement Process
- Replacement of the product, or
- Credit note / refund (as applicable)
Processing time: 7–10 working days
6. Non-Eligible Cases
- Change of mind after purchase
- Improper storage conditions at customer end
- Product used partially or fully
- Delay in reporting beyond the defined timeline
7. Contact for Support
Email: mypharmadigi@gmail.com
Address: D. No : 2-24/1/p-8f/a/1, Street No 1, New Pragati Nagar, Kammaguda, Turkayamjal, Rangareddy District, Hyderabad-501510
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM
8. Policy Note
Racine Pharma reserves the right to approve or reject refund requests based on quality assessment and compliance guidelines.